Safety is not a premium feature.
There is no "standard" tier and "premium" tier of safety. Every patient receives the same WHO Surgical Safety Checklist, the same sterility standards, and the same anesthesia monitoring protocols.
Mission & values
Surgery is surgery — regardless of indication.
This is the first principle that guides everything we do. A double-eyelid procedure is performed to the same standards of sterility, anesthesia, and observation as a cancer operation. The difference lies in the indication, not in the level of safety applied.
Mission.
To provide plastic, aesthetic, and reconstructive surgical care at the standard of a specialist hospital — not the standard of an upgraded medical spa.
In practice, this means: every operation performed in a properly equipped operating room, by a surgeon trained at the specialist (Chuyên khoa I or II) level, with a dedicated anesthesiologist present throughout, and with full pre-, intra-, and post-operative monitoring. Never "discharge immediately after general anesthesia."
Vision.
To be a reference point for responsible plastic surgery in Vietnam — where patients are counseled honestly about both what is achievable and what should not be attempted; where declining to operate is a normal part of clinical practice; and where transparency about risk is treated as a strength, not a weakness.
Six clinical principles.
Consultation is not sales.
The consultation exists for you to understand your options — not to sign a contract. We do not apply time pressure. Many patients return after several weeks with more questions; we treat that as normal.
The consulting surgeon is the operating surgeon.
The surgeon you meet in consultation is the surgeon who performs your operation. We do not use a "one surgeon consults, another operates" model.
Declining is part of the job.
When a patient's goals exceed what can be safely achieved, or when clinical assessment shows surgery is not the right answer, we say "no" — and explain why.
Truth about results, not promises.
We do not use phrases like "scar-free," "permanent result," or "life-changing." Every operation has limits, scars, and a recovery process — facts that are discussed before surgery, not after.
Follow-up does not end at discharge.
A structured 12-month follow-up schedule is set at the time of discharge. You have direct contact with your nurse coordinator. If something is wrong, you are not expected to find answers on your own.
What we do not do.
Clarity about what we do not do is often more informative than a list of what we do.
- We do not perform cosmetic surgery on patients under 18, except for cases with a clear medical indication.
- We do not offer "no-anesthesia" or "no-inpatient" alternatives for invasive procedures.
- We do not advertise with before-and-after images that imply specific results.
- We do not accept deposits at the first consultation.
- We do not operate on patients in acute psychological distress.
- We do not sell "combo packages" of surgery as commercial products — every plan is individualized.
Learn more about how we work.
Read our safety standards for detailed clinical protocols, or book a consultation to discuss specifics with a surgeon directly.